When something breaks in production, you need an engineer who knows the code — not a script reader. DepKeep gives you direct access to senior open source specialists with clear response targets and real accountability.
Every account gets a named engineer who owns your incidents — someone who knows your environment, your versions, and the internals of the open source projects you run.
We triage by severity and aim to respond fast — Starter within one business day, Professional same business day. See our response targets below.
You get a dedicated engineer who knows your stack, your configurations, and your business context. No more re-explaining the same background on every ticket.
Every incident closes with a written RCA: what happened, why it happened, and what DepKeep is doing to prevent recurrence — in your language, not jargon.
We watch upstream advisories, deprecation warnings, and security disclosures for the components you run, and surface the ones relevant to your stack so your team isn't caught off guard.
We can plug into the tools your team already uses — Jira, Slack, Microsoft Teams, and GitHub — so support fits your existing workflow instead of adding another one.
Monthly executive reports summarising incident volume, MTTR, trending risks, and proactive actions taken — ready for your board or CTO briefings.
We triage and prioritise every ticket by severity. These are the response targets we aim for on each plan — critical issues always go to the front of the queue.
| Plan | Target Initial Response | Prioritisation |
|---|---|---|
| Starter | Within one business day | Triaged by severity |
| Professional | Same business day | Critical issues prioritised |
| Enterprise | Custom | Agreed with your team |
Your ticket reaches a senior engineer who knows your stack. We confirm severity, prioritise accordingly, and begin investigation — critical issues first.
We dig into logs, traces, and configuration — working alongside your team in a shared Slack or incident bridge to pinpoint the root cause, not just the symptom.
We deliver a targeted fix or runbook to restore service, escalating to upstream maintainers when needed. Your named engineer stays on call until confirmed stable.
We aim to deliver a written RCA with timeline, contributing factors, and a preventive action plan — clear enough to share with your stakeholders.
Engineering teams of 5–50 running Kafka, Kubernetes, or Elasticsearch without in-house specialists on every component.
SaaS or e-commerce companies with uptime commitments to their own customers who want expert backup when an OSS component misbehaves.
Teams that have recently adopted a new open source technology and need expert backup while internal knowledge is still developing.
Engineering managers looking to take the weight of tricky OSS issues off their most senior engineers and reduce the on-call burden on the team.
Every technology in our catalogue comes with deep specialist knowledge — not generic documentation lookups.
Tell us what you're running and what keeps you up at night. We'll respond within one business day with a tailored proposal.