When something breaks in production, you need an engineer who knows the code — not a script reader. DepKeep gives you 24/7 direct access to senior open source specialists with guaranteed SLAs and real accountability.
Every account gets a named engineer who owns your incidents — someone who knows your environment, your versions, and the internals of the open source projects you run.
P1 critical incidents receive a response within 30 minutes, 24/7/365. SLA tiers are contractually binding — not marketing copy.
You get a dedicated engineer who knows your stack, your configurations, and your business context. No more re-explaining the same background on every ticket.
Every incident closes with a written RCA: what happened, why it happened, and what DepKeep is doing to prevent recurrence — in your language, not jargon.
We monitor your stack for anomalies, deprecation warnings, and upstream security disclosures — alerting your team before issues become incidents.
DepKeep integrates with Jira, PagerDuty, Slack, Microsoft Teams, ServiceNow, and your existing incident management workflows — zero process change for your team.
Monthly executive reports summarising incident volume, MTTR, trending risks, and proactive actions taken — ready for your board or CTO briefings.
All tiers include 24/7 coverage. Upgrade anytime as your business grows.
| Severity | Definition | Initial Response | Update Cadence |
|---|---|---|---|
| P1 – Critical | Production system down or data loss risk | 30 minutes | Every 1 hour |
| P2 – High | Major function impaired, workaround available | 2 hours | Every 4 hours |
| P3 – Medium | Partial degradation, limited user impact | 4 hours | Next business day |
| P4 – Low | General question or non-urgent advisory | 8 hours | As needed |
Your alert hits DepKeep's on-call system. Within minutes, a senior engineer with deep knowledge of your stack confirms severity and begins investigation.
We dig into logs, traces, and configuration — working alongside your team in a shared Slack or incident bridge to pinpoint the root cause, not just the symptom.
We deliver a targeted fix or runbook to restore service, escalating to upstream maintainers when needed. Your named engineer stays on call until confirmed stable.
Within 48 hours we deliver a written RCA with timeline, contributing factors, and a preventive action plan — fully auditable and ready for your stakeholders.
Engineering teams of 5–50 running Kafka, Kubernetes, or Elasticsearch without in-house specialists on every component.
SaaS or e-commerce companies with uptime commitments to their own customers that can't tolerate multi-hour incident resolution windows.
Teams that have recently adopted a new open source technology and need expert backup while internal knowledge is still developing.
Engineering managers looking to protect their team from overnight OSS incidents and reduce the on-call burden on their most senior engineers.
Every technology in our catalogue comes with deep specialist knowledge — not generic documentation lookups.
Tell us what you're running and what keeps you up at night. We'll respond within one business day with a tailored proposal.